The Economist – Airline Baggage fees and complaints:
AIR travellers in America face the twin burdens of additional charges to check in hold luggage and the chances that their baggage might go astray. Data released on Monday September 21st show America’s airlines are raking in record revenues from baggage fees, which amounted to almost $670m in the quarter ending in June. But one airline stands above all the others for collecting the most from its customers to transport luggage and in complaints that those bags have been mishandled. This year Delta Air Lines has taken around $7.60 a passenger and received over five complaints from every 1,000 passengers.AP
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