Get More Great Stuff!

Join over 120,000 subscribers! Get a free weekly update with exclusive content.
No spam, ever. Enter your email here:

Does saying you’re sorry really make a difference?

 

When doctors accused of malpractice are allowed to apologize (without admitting blame) average settlement price goes down:

Physicians’ apologies for adverse medical events are acknowledged as a factor in patients’ decisions to litigate. Apology laws which render physicians’ apologies inadmissible in court are written to encourage patient-physician communication and to overcome the physicians’ disinclination to apologize because apologies could invite lawsuits. We present a novel model of apologies and malpractice in order to examine whether state-level apology laws have an impact on malpractice lawsuits and settlements. Using a difference-in-differences estimation, we find that apology laws could expedite the resolution process. We also find that apology laws result in the greatest reduction in average payment size and settlement time in cases involving severe patient outcomes.

Source: “Does sorry work? The impact of apology laws on medical malpractice” from JOURNAL OF RISK AND UNCERTAINTY

Join 25K+ readers. Get a free weekly update via email here.

Related posts:

What are the secrets to a good apology?

If it’s clear you intentionally did something wrong, is an apology effective?

What kind of gifts can help you apologize?

About Eric Barker